Mercure Newport

The staff were really helpful, friendly and kind. The restaurant and breakfast food was really good! And worth staying in for. The options for room service and travel essentials on request is exceptional. Would always stay again.

I stayed with my friend who was getting married. Amy and Joshua who were the staff on duty were truly exceptional. They were helpful, friendly, efficient but mostly they really cared about our experience and did everything to make it truly special. They looked after the other guests in our party and even managed to keep surprise guests a secret, going completely above and beyond. They put balloons, flowers and beautiful extra touches in the honeymoon suite and totally looked after each and everyone of us with so much care and attention. They are amazing and the Mercure can be proud that they delivered a stunning service and I would recommend this hotel to anyone wanting a really personal experience. I also witnessed the respect and consideration to other guest staying there and am blown away by their commitment and genuine sense of customer care. Thank you Amy and Joshua. You made our experience a fabulous and memorable one due to your absolute hospitality.

The hotel is in an excellent position right in the city centre, close to the bus station and within an reasonable walk from the train station. All the staff but particularly the restaurant staff were very friendly and helpful. I would definitely stay there again.

The room itself was very clean apart from one orange stained pasta towel and a few rubbish bits left from last guest under the bed. , I'm sure if I would of asked the staff to replace this they would have, the staff were all polite and friendly. Reception very welcoming and easy to follow. Good key fob for safety of guests, the lift can only be used with a key fob to go up and for the front door after hours. For the price I would of expected the room to be bigger for the price of a privilege room we paid for. The shower had to have a towel in the floor as the shower would not stay to the side resulting in th floor getting wet. Would stay again definitely if not as pricey as others and cleanliness is very good here.

The view is fantastic, good amenities, clean towels. The TV was a bonus, but I wasn't around to use it enough. Great gym, but again, I wasn't around enough to use it. The staff at the front desk are very friendly.