Mercure Newport

The hotel was clean but we wasn't told that you had to scan your key to make thei lift work.

I booked the privilege room- the room was spacious, comfortable and clean. The staff were helpful, friendly and polite. The WiFi worked well. I enjoyed having the coffee machine and a beautiful city view. The location was convenient for the purpose of my stay.

Location was great. Beds were REALLY comfrotable - the best part of the room. The presentation and cleaning was good. The view was also quite spectacular. The Terrace in the restaurant adds to this - which sits above the main shopping street in the centre of newport. it had all amenties, such as good toilet, massive TV, usb charging points, (which I didn't use) as well as adequate seating. There were also things like irons/ ironing boards/hair dryers within the room. The restaurant was nice enough, The quality was good, not the best - but it WAS a good meal -better than many pubs nearby. There was also a gym, but did not use.

We booked the junior suite which was amazing and such a good price. The main bed was massive and my 8 year old slept on the pull out sofa bed that one of the staff made up for us, he said it was very comfy. There were 2 wide screen tvs which can connect to Netflix, I didn’t manage to connect and not sure what I was doing wrong. I only tried on the bedroom tv and not the living room tv. The bathroom was huge with 2 sinks and walk in shower which was nice and hot. Hotel is right in the centre, shops and food places everywhere which was handy. The next morning my little boy woke up feeling really ill and struggled to get out of bed, checkout was at 11 and our coach home wasn’t until 1 so I was feeling worried about having to take him out in the cold to wait. I spoke to the receptionist and she allowed us to stay in the room until our coach which I thought was so lovely. Station is about 5 mins walk from hotel. I couldn’t fault them, will definitely stay again.

This hotel is literally in the centre of Newport which is great for access to transport links, shopping and dining out. Our room was very comfortable with all the amenities we needed. We booked a table for dinner and were very pleasantly surprised! The meat was obviously very fresh, perfectly cooked and of generous portions. We really weren't expecting either the high standard of ingredients or the excellent, friendly service. Our meal was an excellent price - a real surprise! We booked breakfast. A good choice of buffet foods. No pressure to rush. Good coffee! Very pleasantly surprised with the whole visit.